Interestingly, some QuietComfort 35 users have said they've downgraded their firmware back to 1.06, but it failed to correct the perceived noise-canceling problem. That made it easy for me to compare my updated review sample with his nonupdated one. It helped that an executive in our CNET office had the same exact limited-edition blue headphones - Bose says it's just about to run out of that color - and had never updated it. After I recently upgraded a brand-new special-edition blue QuietComfort 35 from 1.05 to 1.2.10 firmware, the noise cancellation seemed as good as before. I wish I could report that I verified the problem that some QuietComfort 35 users are having.
Bose qc35 firmware history movie#
(For instance, Bose added the ability to connect two QuietComfort 35 headphones to a device simultaneously, allowing you to share your music or watch a movie with another person.) However, occasionally updates that are intended to make a product better end up making it worse. Personally, I've always appreciated products that have upgradable firmware and can add features over time. Other Bose headphones, such as the QuietControl 30, can also be updated. This issue was fixed in the latest 1.2.10 firmware update. It also introduced a bug where PlayStation Vita users couldn't connect to their Vitas. Back in January, some in the Bose forum as well as on Reddit complained that firmware 1.2.9 impacted sound quality adversely. This is not the first time Bose has had a problem with a firmware release. We want to help, and that's not unusual for us." So, we asked those customers to send us their product.
That feedback has come in from such a small fraction of owners, that too few have been returned for us to do that. In order to understand what else might be happening, we need products back from people experiencing a problem.
Bose qc35 firmware history update#
"Both times, we verified that the update didn't change the headphone's noise canceling. "We tested the latest QC35 firmware before its release, and again after its release," a Bose spokesperson told me. Last week I asked Bose about its request for volunteers to return their headphones. Two pairs of limited-edition blue QuietComfort 35 headphones, one of which has upgraded firmware while the other doesn't.Īt the behest of Bose's engineering team, Jason_G asked for 20 volunteers in the UK and the US to send in their headphones for analysis to "determine a root cause for these reports." It took several days, but Bose eventually got what it was looking for and Jason_G announced on March 22 that initial evaluations had begun on the first batch of headphones that had been sent in. We will get to the bottom of this and we need your help." On March 7, a Bose community manager who, coincidentally, is also named Jason (he goes by Jason_G), said, "You've told us that something is wrong, and although we have tested rigorously, we haven't been able to replicate what you've told us. It's unclear how many people have experienced the problem, but Bose hasn't been able to get to the bottom of it. This problem has been ongoing for a month with hundreds of people complaining on the Bose forum." He said that since my review of the headphones, in which they received a CNET Editors' Choice award, "Bose has updated the firmware several times, which has rendered the ANC completely useless. Jason, a CNET reader, recently sent me an email pointing me to an online thread discussing the contentious firmware upgrades. But plenty do and some aren't happy with the latest update, complaining it's been detrimental to their headphones' performance - the noise canceling in particular. A lot of people who own Bose's popular QuietComfort 35 noise-canceling headphones never bother to update the firmware.
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